Your Patients Don’t Care for Alphabet Soup

Patient Attraction Episode 186

If you’re one of those dentists who needs to put a string of letters after his name giving your credentials, you may be hurting your practice by doing so. I’m going to tell you why potential patients don’t care about your bona fides when we get back.

– Thanks for joining me on this Wednesday, Aug. 6.

– I am Colin Receveur.

– Today I want to congratulate all of you who have achieved continuing education certifications.

– I know it takes a lot of hard work and time, and you should be proud of yourselves.

– Now, I need you to do yourself a favor, and stop putting initials from each of those organizations or recognitions after your name when reaching out to potential patients.

– You know the only initials that matter to potential patients: D and R.

– That’s right, doctor.

– Here’s why:

– The average person has no idea of the difference even between DDS and DMD.

– What makes you think any assortment of letters after your name increases your credibility?

– This is a perfect example of dentists marketing for other dentists.

– Unless you are trying to reach all of the dentists in your community to do their dental work, putting a string of letters behind your name is falling on blind eyes.

– So what, you might ask, is the problem with putting them there?

– The problem is that it by putting them there, you THINK you are establishing credibility and don’t do the things that really establish credibility.

–  So instead of advertising that you recently completed a rigorous process that includes continuing education for the rest of your professional life, you simple put “AACD” after you name.

– As if patients know what AACD is or will bother to look it up!

– Now let’s be clear: I am not saying you should not attend CE or seek advanced certifications.

– Quite the contrary: the more credentials you have, the more marketable you are.

– What I AM saying is to stop relying letters after your name to tell the story of your qualifications.

– It’s not that easy.

– You have to tell the BENEFITS of those letters to prospective patients.

– How can you serve them BETTER than someone without that training?

– That’s what you have to answer.

– Otherwise those prospects could choose a less-qualified dentist and not even realize it.

– I’ll give one final thought: some dentists seem to think that because they have LVI or any other combination of letters after their name that they are entitled to more patients than the kid who just graduated dental school down the street.

– Let me be blunt: You may be more qualified, but you aren’t entitled to any more patients.

– You’ll get as many patients as you earn.

– And if that kid down the street is out promoting himself and his credentials while you count on a row of letters after your name to do it for you, your qualifications won’t do you one bit of good.

– Come back tomorrow and we’ll talk about how customer’s preconceived notions could help – or hurt – your ability to close cases.

– Until then, keep moving forward.




Leave a comment

About the author
Colin Receveur is a nationally recognized speaker, author, and dental web marketing expert who has pioneered the way dentists market themselves online for the past decade. Since incorporating in 2001, Colin has established a rock solid track record with his dentist clients and turned SmartBox into a stalwart of proven results for hundreds of dental practices.